To supply the qualified abrasive media and refractory raw materials at competitive price is our goal.
The steps of serivce in brief as follows :
1. When we get the enquiry from potential customer we will commicuate with customer by email or instant chat until we know what exectly customer needed.
2. According to customer's enquiry, we will email the quotation with some necessary documents so that customer will know our price, our severice, our company and our aim.
3. If Customer has any questions we will try to slove it one by one, if have divergence between us,we will try to explain why until customer understand us and conclude an agreement.
4.. When we received the PO from customer, we will make the plan for purchase raw material, production, packing, deliver and shipping.
5. After plan be made we will carry out asap .
6. After the customer get the goods we still need to follow up until getting the feedback from customer.
7. If we get some bad news from customer, we will reconsider that why the problem comes out and how we can slove it.
8. Slove the problem until customer satified with us.
9. Of course, mostly we get good news from customer!